Privacy Policy

Last Updated: April 2nd, 2026

Tech Reviver (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services.

By using the Tech Reviver website or requesting service, you agree to the Privacy Policy, Terms of Service, and Warranty Policy.

Information We Collect

We may collect the following information when you submit a form or contact us:

  • Name

  • Phone number

  • Email address

  • Device information (make, model, issue)

  • Address (for mobile repair services and mail-in shipping)

  • Any information you voluntarily provide

We may also automatically collect non-personal data such as:

  • IP address

  • Browser type

  • Pages visited

  • Cookies and analytics data (such as website usage and performance tracking)

Mail-In and Out-of-State Customers

For mail-in repairs, customers may provide shipping and contact information. By submitting devices for mail-in service, customers consent to the processing of their information under the laws of the State of Georgia.

This may include sharing necessary information with shipping carriers and service providers to complete mail-in repair services.

How We Use Your Information

We use your information to:

  • Provide device repair quotes and services

  • Contact you regarding your repair

  • Send updates or confirmations

  • Improve website performance

  • Maintain business, legal, shipping, and warranty records

We do not sell your information.

How We Share Information

We may share necessary data with:

  • Third-party service providers (e.g., booking systems, payment processors)

  • Platforms used for notifications or quotes

  • Shipping carriers and shipping platforms (such as USPS or label providers) for generating labels, tracking shipments, and completing delivery

  • Law enforcement if required by law

Payment information is processed securely by our payment processor. We do not store full credit card numbers on our systems.

We do not share your data for marketing by third parties.

Communications

By providing your phone number or email address, you consent to receive communications regarding your repair, including calls, text messages, and emails. Standard carrier messaging rates may apply.

You may request to opt out of non-essential communications at any time.

Media Documentation and Promotional Use

We may take photos and/or video recordings of devices before, during, or after repair for documentation, quality control, diagnostic, dispute resolution, or training purposes.

In some cases, we may request written or verbal permission to use repair footage or images for educational or promotional purposes, including on social media platforms.

We will not publicly post identifiable personal information, account details, private content, or customer data without explicit consent.

Any public posting of repair content will be done only with the customer's permission.

Access to Customer Accounts

In order to perform certain services (such as account setup, password resets, cloud configuration, data transfer, or device activation), we may be required to access customer accounts at the customer’s direction.

We will only access such accounts as necessary to complete the requested service. We do not store account passwords beyond the duration necessary to perform the service.

Customers are responsible for changing passwords and revoking temporary access after service completion if desired.

Device Content and Sensitive Information

During repair, we may incidentally view or temporarily access content stored on a device (such as photos, messages, contacts, or files) solely as necessary to diagnose or complete the requested service.

We do not intentionally access, copy, retain, or distribute personal content beyond what is necessary to complete the service.

We do not store personal data from devices beyond what is necessary to complete the requested service.

If illegal content is discovered, we reserve the right to refuse service and report the matter to appropriate authorities as required by law.

Data Security

We take reasonable technical and administrative measures to protect your information from unauthorized access or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may request:

  • A copy of your information

  • Corrections to inaccurate information

  • Deletion of your information (subject to legal, tax, accounting, shipping, and warranty record retention requirements)

Cookies

We may use cookies to improve website functionality and analytics. You can disable cookies through your browser settings.

Links to Other Sites

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Third-Party Service Providers

We use third-party providers to operate our business, including:

  • Squarespace (website hosting)

  • Square (payment processing)

  • Email and SMS communication providers

  • Shipping carriers and shipping platforms (for label creation and delivery)

These providers process personal information solely for the purpose of delivering their services and are required to protect your information.

Accessibility

Tech Reviver is committed to making our website accessible to all users. If you experience difficulty accessing any part of this website, please contact us at repairs@tech-reviver.com or (404) 482-2823 so we can assist you.

Changes to This Policy

We may update this Privacy Policy at any time. The “Last Updated” date will reflect the most recent changes.

Contact Us

If you have questions, contact us at:
Email: repairs@tech-reviver.com
Phone: 404-482-2823