Warranty

Last Updated: March 27th, 2026

We understand how frustrating it can be when your device isn’t working properly. Because repairs can be complex and our services are mobile, our warranty policy is specific and limited. Please take a moment to review this policy and reach out with any questions before moving forward with your repair.

Warranty issues should be reported as soon as symptoms appear.

By using the Tech Reviver website or requesting service, you agree to the Privacy Policy, Terms of Service, and Warranty Policy.

Quick Summary

  • 6-month defect warranty on most repairs

  • Covers manufacturer defects only - no accidental or physical damage

  • $40 service fee for on-site warranty visits

  • No service fee if issue is reported within 48 hours

  • All claims are subject to inspection and approval

Warranty Service Fee

  • Warranty covers parts and labor only

  • A $40 service fee applies for on-site warranty visits

  • Additional charges may apply for visits outside of our service area

48-Hour Guarantee:

  • If an issue is reported within 48 hours of repair, no service fee will be charged

  • Warranty repairs are not guaranteed to be scheduled or completed within 48 hours

Warranty Coverage

Most repairs include a 6-month limited warranty covering manufacturing defects only.

Covered issues include:

Screens:

  • Loss of display or touch

  • Display glitches not caused by damage

Batteries:

  • Complete failure

  • Swelling (not caused by external damage such as drops or punctures)

  • Significant abnormal capacity loss

Charging Ports:

  • Failure to charge or maintain connection not caused by damage

Back Glass:

  • There is NO coverage for cracked glass

  • Warranty only applies to select models where the wireless charging coil or flash components fail (not the glass itself)

Other Parts:

  • Covered under similar defect-only conditions and may have individual specific terms

What Is NOT Covered

The warranty does not cover:

  • Cracks (including internal/LCD cracks and back glass cracks)

  • Screen spots, lines, or damage occurring after repair

  • Drops, impact, or pressure damage

  • Liquid damage of any kind

  • Devices opened or repaired by another party after service

  • Misuse, environmental damage, or abnormal wear

  • Issues or failures due to software or firmware updates

  • Data loss of any kind

Additional Important Notes

  • Warranty applies only to the repaired component, not the entire device

  • Devices with frame damage or structural issues may not be eligible due to increased risk of repeat failure

  • Water resistance and factory seals are not guaranteed after repair

  • Device manufacturers may release software or firmware updates that cause incompatibility with certain aftermarket parts

Final Determination

  • All warranty claims are subject to inspection and approval by Tech Reviver

  • We understand it can be frustrating when a device has issues again, and we’re always happy to help

  • Warranty coverage depends on whether the issue qualifies as a manufacturer defect

  • Warranty repairs can only be approved if the failure aligns with supplier/manufacturer defect standards where applicable

Part Quality & Warranty Eligibility

Not all parts qualify for the full 6-month warranty.

Full Warranty Eligible:

  • Parts sourced from our trusted suppliers

Limited or No Warranty:

  • Budget or lower-cost aftermarket parts

  • Customer-supplied parts

  • Parts sourced from third-party marketplaces (e.g., eBay, Amazon, AliExpress)

Important Notice:
Customers who choose lower-cost parts understand:

  • These parts may have:

    • Lower durability

    • Reduced display quality

    • Higher likelihood of defects or repeat failure

  • Warranty coverage may be limited or not included depending on the part selected

Battery Performance Notice

  • Battery performance may vary depending on part type

  • In some cases, higher-capacity batteries may be used and may not show full capacity immediately

  • Automatic calibration may take a few days depending on usage

  • Actual performance may be higher or lower than original manufacturer specifications

Warranty Claim & Inspection Process

  • Devices must be inspected before warranty approval

  • Customers will be notified whether the issue qualifies

If approved:

  • The defective part will be repaired or replaced

If not approved:

  • A discounted repair may be offered

If service is declined by the customer after inspection:

  • A service fee still applies for the visit

Warranty Repair Scheduling & Availability

  • Warranty repairs must be scheduled during normal business availability

  • We are not available 24/7, and immediate service cannot be guaranteed

  • Supplier hours and part availability may affect scheduling

Priority Handling:

  • Warranty repairs are given priority scheduling over standard repairs when possible

Additional Notes:

  • Scheduling may be affected by:

    • Technician availability

    • Supplier hours and part availability

  • While warranty repairs are prioritized, same-day or immediate service is not guaranteed

  • We will make every reasonable effort to complete warranty repairs as quickly as possible

Additional Notes

  • Tech Reviver reserves the right to refuse service or warranty claims if conditions are unsafe, unreasonable, or outside the scope of normal repair

  • Warranty is non-transferable and applies only to the original customer

  • Intermittent or inconsistent issues may require extended testing and may not always be immediately reproducible during inspection