Last Updated: July 21st, 2026

Warranty Policy

We understand how frustrating it can be when your device isn't working properly. Because repairs can be complex and our services are mobile, our warranty policy is specific and limited. Please take a moment to review this policy and reach out with any questions before moving forward with your repair.

Warranty issues should be reported as soon as symptoms appear.

By using the Tech Reviver website or requesting service, you agree to the Privacy Policy, Terms of Service, and Warranty Policy.

Quick Summary

16-month defect warranty on most repairs
2Covers manufacturer defects only (no accidental or physical damage)
3$40 service fee for on-site warranty visits
4No service fee if issue is reported within 48 hours
5All claims are subject to inspection and approval

Warranty Service Fee

$40 service fee for on-site warranty visits

Warranty covers parts and labor only.

  • A $40 service fee applies for on-site warranty visits.
  • Additional charges may apply for visits outside of our service area.
48-Hour Guarantee
Report fast, skip the fee
  • If an issue is reported within 48 hours of repair, no service fee will be charged.
Warranty repairs are not guaranteed to be scheduled or completed within 48 hours, and all claims are still subject to inspection and approval.

Warranty Coverage

Most repairs include a 6-month limited warranty covering manufacturing defects only.

Covered Issues
Defect-only coverage by part

Screens

  • Loss of display or touch
  • Display glitches not caused by damage

Batteries

  • Complete failure
  • Swelling (not caused by external damage such as drops or punctures)
  • Significant abnormal capacity loss

Charging Ports

  • Failure to charge or maintain connection not caused by damage

Back Glass

  • No coverage for cracked glass
  • Warranty only applies to select models where internal components (such as wireless charging coil or flash) fail

Other Parts

  • Covered under similar defect-only conditions and may have specific terms depending on the part
What Is NOT Covered
The warranty does not cover
  • Cracks (including internal/LCD cracks and back glass cracks)
  • Screen spots, lines, or damage occurring after repair
  • Drops, impact, or pressure damage
  • Liquid damage of any kind
  • Devices opened or repaired by another party after service
  • Misuse, environmental damage, or abnormal wear
  • Issues or failures caused by software or firmware updates
  • Data loss of any kind
Additional Important Notes
  • Warranty applies only to the repaired component, not the entire device.
  • Devices with frame damage or structural issues may not be eligible due to increased risk of repeat failure.
  • Devices with prior damage may have a higher risk of additional failure during normal use or repair.
  • Water resistance and factory seals are not guaranteed after repair.
  • Manufacturer updates may cause incompatibility with certain aftermarket parts.

Mail-In Warranty Service

For mail-in repairs and warranty claims:

  • Devices must not be shipped without prior approval.
  • Customers are responsible for proper packaging and shipment to us.
  • Customers assume all risk for inbound shipping.
If a device is damaged during shipping to us or not properly packaged, warranty coverage may be denied.
  • Return shipping costs may apply and will be communicated when applicable.
  • Once a device is shipped back to the customer, carrier handling and delivery timing are outside of our control.

Final Determination

  • All warranty claims are subject to inspection and approval.
  • Warranty coverage depends on whether the issue qualifies as a manufacturing defect.
  • Warranty repairs can only be approved if the failure aligns with supplier/manufacturer defect standards where applicable.

Part Quality & Warranty Eligibility

Not all parts qualify for the full 6-month warranty.

Full Warranty Eligible
  • Parts sourced from our trusted suppliers
Limited or No Warranty
  • Budget or lower-cost aftermarket parts
  • Customer-supplied parts
  • Parts sourced from third-party marketplaces (e.g., eBay, Amazon, AliExpress)
Important Notice: Customers who choose lower-cost parts understand that these parts may have:
  • Lower durability
  • Reduced display quality
  • Higher likelihood of defects or repeat failure
Warranty coverage may be limited or not included depending on the part selected.

Battery Performance Notice

Battery performance may vary depending on part type.

  • Higher-capacity batteries may be used in some cases.
  • Battery calibration may take several days depending on usage.
  • Actual performance may vary from original manufacturer specifications.

Warranty Claim & Inspection Process

Devices must be inspected before warranty approval. Customers will be notified whether the issue qualifies.

If approved
The defective part will be repaired or replaced.
If not approved
A discounted repair may be offered.
If declined after inspection
A service or diagnostic fee may still apply.

Warranty Repair Scheduling & Availability

Warranty repairs must be scheduled during normal business availability. We are not available 24/7, and immediate service cannot be guaranteed.

Scheduling may be affected by:

  • Technician availability
  • Supplier hours
  • Part availability
  • Shipping delays (for mail-in repairs)
Warranty repairs are prioritized when possible, but same-day or immediate service is not guaranteed.

Additional Notes

  • Warranty is non-transferable and applies only to the original customer.
  • Intermittent or inconsistent issues may require extended testing and may not always be immediately reproducible.
  • We reserve the right to refuse warranty claims or service if conditions are unsafe, unreasonable, or outside the scope of normal repair.

Contact

For warranty questions or claims:

✉ repairs@tech-reviver.com ☎ 404-482-2823